I had a house fire and used SERVPRO of Newark. I met with Logan who helped me with all the details and what SERVPRO was going to do. I was really impressed with the crew that came and did the work as well. They did an amazing job and they were quick and thorough.  I would defiantly recommend them if anyone goes through this experience.  Thank you to each one of them!

SERVPRO came to our home after we found water damage in our basement after being away on vacation.  We were so worried about how it was going to get done, who was going to do it and how much it would cost.  I called your company because I heard great things about your office in Newport.  I have to say the amount of expertise shown by your staff was very impressive.  Keep up the great work. 

On August 14th I had Sean come out to my home and inspect for mold.  He was extremely thorough and showed my husband some ways to help.  He also gave us a fair price to do the work and we scheduled to have it done.  So far, I have been nothing short of amazed.....

This short letter is to just simply say, "Thank You".  I could not have asked for a company as solid as you. 

I liked your company at my home.  They did not talk much and left me to do my errands.  I like that you talked to the insurance company for me and they handled all the money for me.  I liked talking to the office people on the phone and they were able to explain everything to me.

I think the employees of your company are to be commended. They have a strong work ethic that is not found in many people these days.  Thank you for doing what you do.

Thomas

Recently, your company came to my home during a water damage mess.  My ice maker was leaking for some unknown period until it was discovered.  When your men came they found some mold and assured me they could take care of it.  Everything they said they could do, they did.  They explained the process before they started and showed me the finished area.  I am so happy to have called in your company.  Please let the men know I thought they were magnificent.

I came home from vacation and the hose from the refrigerator had come loose and made a mess of water all over my kitchen, into my dining room and down into my basement.  I was so upset and did not know what to do.  I called my insurance company, and they gave me your number.  I called around 7 pm and one of your men, Matt, called me back within minutes.  He was patient and courteous as we spoke.  As promised he arrived within the hour with a few other men.  They worked until almost 1 in the morning!  I was very impressed how knowledgeable they were.  They helped make my night better by helping me through my nightmare.  Although I was upset with water damage, your men really were a blessing to me.  Thank you so much for coming to me.  I did not know company's like you still exist. I would definitely recommend your company to anyone who needs assistance.

Your great staff made this water damage as painless as possible. I know this kind of service can't be given by most other companies and made such a difference in handling this setback in my home.

I can't believe how much of my belongings SERVPRO was able to clean and return to me. I was ready to say goodbye to a lot of my belongings after the fire but thanks to your great employees I didn't have to.

It is so stressful to have your house damaged like ours was but it felt like no time before your guys had mended the situation. Anthony and the whole operation was great. I will be recommending SERVPRO to everyone in the neighborhood. 

I was so impressed with your level of service. It is not often that you feel so taken care of in these situations but the fact that one of your employees followed up with me the next week really shows how seriously you take customer service.

I would like to say thank you for your quick response and great manners while taking care of my father's home. It was hard for me to be there with my dad through the whole process but that was no problem with your experts. Your team is so well mannered and respectful. Thank you.

Someone really could have gotten hurt on our site and everyone that showed up was so professional and safe. It was so important to our company to have the site under control quickly and that is exactly what SERVPRO helped us accomplish.

...I didn't know how to handle the mold in my basement or if I was safe. Thank you for explaining to me the whole process and making sure I was at ease about everything. I totally trusted your team with my house.

You surprised us with how many belongings you were able to clean and bring back to my home after the fire. Thank you so much for making this process easier on my family and I.

It was great how quickly your team worked. Your guys were reliable and I was happy to not have to close my business for any amount of time!

It was great how quickly your team took care of everything. Your guys were reliable and I was happy to not have to close my business for any amount of time!

I was happy with how much SERVPRO was able to restore after the storm. I figured most of my furniture was ruined. Your team came in and brought my basement back to life!

Thank you so very much for the kindness that SERVPRO has shown me. You were so helpful at a time that we really needed it. I will be recommending your services in the future.

We had such a catastrophic loss at our home and we really felt like SERVPRO took care of us throughout the whole process. Their kindness and care makes such a difference at a time like that.

Your team was super nice, fast, and trustworthy. I had no problem letting them do whatever they needed to because they kept me in the loop the whole time. I'll be using you guys again if I need to!

Finding mold in your home can be alarming and concerning and once we called SERVPRO, it was handled right away. Your service was so quick which was great!

With our clients having to be moved to a new location, we were really happy with how quick SERVPRO worked. We were able to get them back in their home in less than two weeks and that is thanks to your production team!

Excellent customer service and extremely professional! James and Joel were fantastic, honest, and very careful in my home. I would highly recommend! 

Our fire was small and didn't damage anything in our home but we were couldn't remove the smoky smell. SERVPRO came in and took care of it with no problem and in no time at all. There isn't even a hint of smoke in the house now! You guys were great!

SERVPRO came in and worked quickly without disturbing any of our guests. There manners and quick work is why we will always call them.

We had a huge leak in the middle of our construction site all down a stairway. SERVPRO worked around our site and the stairway with no problem!

Our building was flooded pretty bad. Your team was here right away and kept me up to date with the progress the whole time. Now I know I have a company I can rely on.

I cannot express my gratitude for your company.  It was a blistery day and the tree just swiped the roof.  I knew it was difficult for your team to work in those conditions.  I was amazed that first you had a team of 5 men come out and then 2 more showed and another team of 3 and then 5 more.  You just kept multiplying.  I had to leave at some point to get rest and knowing this was a big property I understood you needed to do your work.  I felt like I could trust each and every one of your people.  We did rewind the cameras though and saw your team just worked the entire time.  To me and my team that is amazing......

I liked how your mitigation team explained everything to me two times.  I sometimes do not understand things and they were very patient with me.  People sometimes do not understand that and your team did.

Your men clearly explained the process and steps they were going to use to get rid of my problem.  I liked the way they took off their (work) suits so my neighbors did not think I had some bad infestation of some sort. Your team was sensitive to my needs. I think they really cared about me. I wanted to personally thank you for that.

I could not stop thinking of how I was going to deal with the project that I was put to do. We called in several companies for estimates. SERVPRO was not the cheapest but I felt the most comfortable with your estimator.  Sean was knowledgeable and pointed things out to me that neither of the other two companies did not see.  Choosing SERVPRO was the best decision and I do not regret paying the little extra. Thank you for your help.

SERVPRO was very professional, polite and prompt every day.  I was impressed with the level of service in our tight secured area. Thank you for making this an easier issue for us.

I would use your SERVPRO who assisted me during my loss for future cleaning needs.  I hope I never need you again for a fire loss, because I hope I never have another one, but I would use you again for other services.

I felt confident in the knowledge of your estimator that came to the home I was renting.  He knew how to talk to my tenant and he knew how to talk to me separately.  That means a world of difference. So professional!

I believe you are the best service company that exists. I have had different companies do work at our home and I must say your company is hands down the easiest people to work with. I thank you for that.

SERVPRO went above and beyond my expectations. Definitely a pleased customer.

Thank you for a job well done. Your SERVPRO is a great company. Thanks for your quick response.

I would have been lost without you.  I cannot imagine reliving what we went through.  Your men you sent were discreet and tried to show empathy.  I know it must be difficult doing what you do all the time and I just want to express how thankful I am.  I never knew there were companies like you.  Thank you, thank you and thank you.

SERVPRO is second to none! Your team was always smiling and polite.  Their knowledge shows the training they have been through.  I was very impressed with the results. I thank you for having such a wonderful group of people.

Thank you for getting our rental home ready for the next tenant.  It would have been impossible for us to do on our own. Your team was always prompt and called when they were on their way.  Such a lovely team to work with!

I want to commend you team and entire staff for their professionalism throughout the entire process of our disaster.  I hope I never have to use you again, but I will if we incur such another disaster.

Thank You,

Sandra

Christy from Newark Delaware says SERVPRO was very professional and had great prompt service. Keep up the great work.